Terms and Conditions

Returns Policy

We understand about internet shopping so ALL products carry a 30 day money back guarantee (excluding carriage), the returned items must not have been modified, used, or altered in any way, and must be returned in the original packaging with all components as new.

We endeavour to ensure that our customers are fully satisfied with their purchases made at PowerBee, if for any reason you are unsatisfied with your purchase please do contact us, we offer a full money back guarantee where goods are sold which are not fit for their purpose as described in the advert, or are faulty in anyway, any returned goods other than faulty goods should be packaged in their original packaging without damage, with the original advice note and in as new condition, within 30 days of the date of receipt and we will refund your money or send you a replacement, where an item has been used and is not faulty then charges will be applied.

Payment of refund will be completed in the same method of payment that the customer originally used to purchase the goods. If the product has become damaged during transit, please contact us at support@powerbee.co.uk. refunds or replacements are made post engineers inspection which usually takes 2/3 days to complete, we cannot take responsibility for refunds or returns where product misuse has occurred, for example inappropriate wet weather damage shock damage, or product tampering, this includes using non standard mains chargers with products, additionally all products unless expressly stated & batteries are covered for 6 months under warranty, batteries should never be left to go flat as this can damage the battery.

Returns should be made in an economical fashion we reserve the right not to cover postage costs, 1st class signed for is adequate to post most items.

We are unable to offer refunds on goods that have been returned which are no longer in a re-sellable condition or have been used in any way, although there are some circumstances where we may offer a part-refund at our discretion. Please note that we are unable to refund the postage costs you incur when returning your order to us.

We also do reserve the right to charge an admistration charge for returns, to cover the time taken to pick pack dispatch, unpack, restock & inspect any returns, or to charge where boxes have been damaged in transit we can charge up to £5 per item depending on the size and quality of the packaging involved.

Any warranties and rights of return are voided if the product has been tampered with in any way, under no circumstances should the actual product be opened by the customer as detailed in the sales of goods act.

Aquatics Special Case

We cannot accept returns of any of the products covered under Aquatics after use, this covers pumps, fountains, water features, oxygenators, tubing, netting & pond or water feature accesories as this is deemed to be a health hazard, ponds and water features contain bacteria and as such once a pump or Aquatic product has been used, we can only accept it back for repalcement or repair if the unit is faulty, once it is used it is no longer deemed fit to return as a cancellation or refund of sale.

String Lights & Fairy Light Strings Special case

Strings on all fairy lights need to be supported properly and care needs to be taken in the location and fitting of string lights.
Strings can become damaged by :-
storm damage (all string lights that exist are prone to damage from wind), animal attack, pulling strings or moving strings from trees or bushes, garden equipment, allowing string to dangle loose, and in high winds flap around for a prolonged period (over 6 months)) where the string is old or damaged new strings can be purchased individually at : https://www.powerbee.co.uk/additional-strings.html
The fairy lights come with a standard 6 month warranty as many things can happen to them,
please note this does not include damage, Unfortunately we cannot cover any form of damage to strings, so please take extra care with them when installing or moving them.

Incomplete or Incorrect Addresses

Please make sure that the address you enter is correct! We charge a minimum £5 for any parcels which are returned to us where the address in either incomplete or incorrect, on larger or international orders we cover our full costs involved. It does take quite a lot of work to get the parcel to the point of deliverywith many costs that are involved, additionally when a parcel is returned to us there are more costs involved so please please double check the address that you enter. The auto complete address is an aid for you and should be used only as this, it is always necessary to double check the information you are about to submit on any form anywhere on the internet. Please do not blame us if you enter the incorrect address the system is fully automated with the royal mail  system and is used by millions of customers across the UK without problems. If an incorrect address has been entered then it will be becasue the address has not been checked or entered incorrectly the computer cannot change this in any way. So please check the address as we do charge for this to cover our costs of processing, packaging, sending and inspecting returns.

Order Cancellations before or after dispatch

Once an order has been placed it may be processed at any point and is taken as the final order, we optimise our processes to dispatch orders as fast as we possibly can. if an order has been dispatched then a charge will be applied to cover any costs if a cancellation request has been made at any point. We do not optimise our processes for cancellations of orders and so whether or not a customer has sent a cancellation request at any point - if the order has been dispatched it is treated in the same way as an order cancellation would be.

Refusal Of Delivery

If a customer places an order and then we send the order to them upon which the parcel is then 'refused', as in an attempted delivery is refused by the customer for any reason, we do apply a charge of £4.50 to cover the costs of this.

Rights

All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in this Site is either owned by Powerbee Ltd or has been licensed to Powerbee Ltd by the rights owner(s) so that Powerbee ltd can use this material as part of the Shop.

These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.

Missing or Incorrect Items

Items that are reported as being missed from an order are honoured however our policy is that the following MUST be provided in one very clear picture

A photo of the outer packaging showing the delivery label which is readable this is the packaging that the items were delivered in the post

A photo of the invoice which is face up and readable

A photo of the products in their original packaging

If an order is incorrect never throw away the outer packaging as this is the proof of what products have been sent.

For incorrect items that need to be returned, it is essential that the product(s) are returned to us INCLUDING the original invoice and outer packaging that we have used to send to you, this will be an envelope or a box, the delivery address must still be attached and not tampered with, do not throw away any

outer packaging please as this will forfeit any refunds and or exchanges.

Payment by Cheques

Please make Cheques payable to PowerBee Ltd

Johns Cross Farm
Mountfield
Robertsbridge
East Sussex
TN325JP

HQ Postal Address / Returns

PowerBee Ltd
Johns Cross Farm
Mountfield
Robertsbridge
East Sussex
TN325JP

Enquiries or complaints

If you have any enquiries or complaints about the Site then please address them to:

Complaints and Support
PowerBee Ltd
Johns Cross Farm
Mountfield
Robertsbridge
East Sussex
TN325JP
United Kingdom
Email: support@powerbee.co.uk

Use Of Your Information

Your information is held confidentially We may also use and analyze the information we collect so that we can administer, support, improve and develop our business, which may include contacting you to notify you of our current or future services. 

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Liability

1.1 If the goods we deliver are not what you ordered or are damaged or defective in any way or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail (admin@powerbee.co.uk) or phone (0845 094 8821) of the problem within 7 working days of the delivery of the goods in question.

1.2 if you notify us of a problem under condition 1.1 you must return the goods to us or you will remain liable for their cost. Unless otherwise agreed, you are liable for the cost of returning the goods.

1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.1 above.

Batteries

The frequency of replacing rechargeable batteries can vary depending on several factors such as the type of battery, usage patterns, and charging habits. Here are some general guidelines for common types of rechargeable batteries:

Nickel Cadmium (Ni-Cd) Batteries:
Ni-Cd batteries can suffer from a "memory effect" if not fully discharged before recharging. Over time, they may lose capacity and performance. It is recommended to replace Ni-Cd batteries every 1-3 years, depending on usage and signs of diminished performance.

Nickel Metal Hydride (Ni-MH) Batteries:
Ni-MH batteries have a higher energy density and are less prone to the memory effect compared to Ni-Cd batteries. With proper care, Ni-MH batteries can last 2-7 years, depending on usage patterns and charging habits.

Lithium-Ion (Li-ion) Batteries:
Li-ion batteries are commonly used in modern rechargeable devices such as smartphones, laptops, and power tools. They have a longer lifespan and are less prone to memory effect compared to Ni-Cd and Ni-MH batteries. With proper care, Li-ion batteries can last 2-5 years or longer, depending on usage and charging practices.

Lead-Acid Batteries (commonly used in automotive and standby power applications):
Lead-acid batteries require periodic maintenance and may need to be replaced every 3-5 years, depending on factors such as depth of discharge and charging habits. It's important to note that individual battery lifespan can be influenced by factors such as temperature, overcharging, deep discharging, and overall usage patterns. Monitoring the performance and capacity of rechargeable batteries over time can help determine when replacement is necessary. If a rechargeable battery exhibits reduced capacity, shorter run times, or difficulty holding a charge, it may be time for a replacement.

The Importance Of Changing Rechargeable Batteires
It can be potentially dangerous if you do not replace a rechargeable battery when it reaches the end of its useful life.
There are several risks associated with continuing to use an old, worn-out rechargeable battery:

Fire and Explosion Hazard:
As rechargeable batteries age, the internal components can degrade, leading to instability and increased risk of thermal runaway reactions. This can cause the battery to overheat, catch fire, or even explode, posing a serious safety hazard.

Leakage and Corrosion:
Old, worn-out rechargeable batteries are more prone to leaking electrolyte, which can damage the device and surrounding components. Leaking batteries can also cause corrosion, further compromising the device's safety and functionality.

Reduced Performance and Runtime:
An old, weakened battery will not be able to hold a charge as well as a new one, leading to shorter runtimes and more frequent recharging. This can be inconvenient and disruptive, especially for mission-critical devices.

Potential Health Hazards:
Some rechargeable battery types, such as lithium-ion and nickel-cadmium, contain toxic materials that can be harmful if the battery leaks or ruptures. Exposure to these materials can pose health risks, especially if the battery is used in close proximity to the user.

Damage to Devices:
Continuing to use an old, worn-out battery can eventually lead to damage to the device itself, as the battery may no longer be able to provide the necessary power or may cause internal issues. This can result in costly repairs or the need to replace the entire device. To mitigate these risks, it is recommended to replace rechargeable batteries as per the manufacturer's guidelines or when the battery's performance and capacity start to noticeably decline. Ignoring the need for replacement can compromise safety and lead to potentially dangerous situations.

Miscellaneous

Product images and videos used on the website are for illustrative purposes only

All guarantees or warranties exclude the replacement of batteries where these are included.

Batteries by their nature are replaceable and have a finite usage life the length of this usage life depends upon the use of the product and where appropriate the settings of the product.

For Items returned where there is no fault, where the customer has decided to cancel the order for any reason we retain the right to apply a transaction charge to cover any reasonable costs incurred due to this cancellation